Top-Up Policy

Effective and last updated: October 4, 2026

1. Scope and agreement

This policy covers Hoot's PayPal saved-method top-up service for eligible Hoot-generated, USD Business Centers. By clicking Start Preparation, enabling PayPal top-ups, or submitting a PayPal top-up through Hoot or an authorized API integration, you agree to this policy and our Terms of Service. Our Privacy Policy and Refund Policy also apply. This policy describes the PayPal flow; it does not describe or change separate card-based top-up services. If you do not agree, do not start preparation or use PayPal top-ups.

2. Hoot's role

Hoot acts as an automation intermediary. With your authorization, we sign into your eligible Business Center, complete missing billing information, help you add PayPal as a saved payment method in TikTok, and submit your requested top-ups using that method. Your funding payment is processed through TikTok and its payment providers, including PayPal. Hoot does not hold the money used to fund your TikTok balance and does not issue the saved payment method. Hoot's BC-credit service fee is separate from the funding payment.

3. PayPal login and card details

You sign into PayPal and approve its payment authorization directly on PayPal's website in your own browser. Hoot does not access, collect, or store your PayPal login credentials, payment-card numbers, card security codes such as CVC or CVV, or bank-account login credentials for this service. Hoot does not type those details into payment forms. PayPal and TikTok's payment providers handle your wallet and underlying funding details under their own terms and privacy policies. Never send wallet passwords, verification codes, or card details to Hoot support.

4. Records and security

Hoot retains a private reference identifying the saved PayPal method, its Business Center approval, and operational records such as requested amounts, job and transaction references, timestamps, results, balance checks, and BC-credit accounting. These records are needed to run top-ups, prevent duplicate submission, investigate issues, and maintain accounting and security; they are not your wallet login credentials or full card details. Hoot uses authenticated, access-restricted services, encrypted connections, and isolated browser sessions. Records may be retained for the purposes described in our Privacy Policy. No online service can guarantee absolute security.

5. Your authorization and responsibility

You must own or have authority to operate the Business Center and use the PayPal account and its funding sources. You authorize Hoot to perform setup and execute the amounts requested through your Hoot account, API key, or integrations you authorize. Protect those credentials, review integration settings and spending instructions, and comply with applicable law and provider terms. Enabling a saved method permits later requested payments without another PayPal login when the provider allows it. It does not itself activate TikTok's balance-triggered auto-top-up feature or instruct Hoot to choose new amounts independently.

6. Fees and provider charges

Successful setup costs 0.5 BC credits per Business Center. Each successful top-up costs 0.5 BC credits, with a $10 USD minimum funding amount. Hoot reserves the service credits when accepting a job and charges them on successful completion. Failed or canceled jobs release the reservation after the worker is confirmed stopped. These fees do not include the amount paid into TikTok. TikTok may require a refundable verification charge of up to $10 when linking PayPal; review the amount and terms before approving. Provider charges and refunds follow the applicable provider's terms. Returning Hoot credits does not refund a PayPal transaction or withdraw money from TikTok.

7. Timing, results, and retries

Preparation typically takes about 2 minutes. Setup expires 10 minutes after the request starts, usually leaving about 8 minutes to approve PayPal and confirm in Hoot. These are estimates, not a completion-time guarantee. Hoot requires payment confirmation and the matching TikTok balance increase for success. If confirmation does not arrive within 30 seconds of submission, Hoot ends the attempt and marks the job failed; it does not automatically repeat the payment. A failed or timed-out job alone does not prove that a provider did not charge you. Check the original provider transaction before sending a new payment request. API integrations must reuse the original idempotency key when checking or recovering the same request.

8. Stopping future payments

To stop Hoot-initiated requests, stop your connected automations and revoke their Hoot API access. To withdraw TikTok's permission to use your PayPal wallet, manage or cancel the merchant authorization in PayPal's payment settings; see PayPal's instructions. Stopping Hoot use does not itself cancel that provider agreement. Revocation does not reverse payments already submitted or completed. A removed, expired, or restricted saved method may require a new setup before Hoot can perform another top-up.

9. Provider limits and liability

TikTok and PayPal control their own approvals, account restrictions, security challenges, processing, verification charges, and refund decisions. Hoot cannot guarantee provider availability, uninterrupted automation, approval of a payment, or a particular processing time. We may limit or suspend this service for safety, capacity, maintenance, or provider changes. Hoot's service-credit correction covers its service fee, not provider charges, advertising spend, campaign downtime, or lost profits. The liability limits and indemnification provisions in our Terms of Service apply only to the extent permitted by law. Nothing in this policy excludes mandatory rights or liability that applicable law does not allow us to limit.

10. Questions and policy updates

For a setup or top-up issue, contact Hoot through our support Discord with the job ID, Business Center ID, amount, and approximate time. Do not share payment credentials. Provider charges or unauthorized-wallet concerns should also be reported directly to the relevant provider. We may update this policy by publishing a revised effective date. Changes apply prospectively, subject to applicable law; job results and credit accounting remain tied to the original transaction records.